- Sign in to the same Apple or Google account used for the purchase, then open the Freelove account it belongs to.
- Open Membership and use Restore purchases where offered. Wait for the store and Freelove to finish checking.
- If access is still missing, check that the subscription is active in the original store and contact Support with the order reference and error message.
ANSWERS IN ONE PLACE
How do I restore an existing subscription?
Use the original store account and the Freelove account linked to the purchase.